INTELLIGENT WORKTECH
Unlocking the value chain
Based on the responses from the operational leaders we surveyed, one finding stood out : integration is pivotal to harnessing the power of data analytics. This, in turn, is key to harnessing the full potential of AI. The result is a chain of value that can enable businesses to make smarter decisions and leverage AI fully, significantly reducing operational costs and driving productivity.
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Unlocking the value chain with intelligent worktech
Since releasing our last report in 2024, it’s clear that the way we work is changing — and changing fast. Eptura’s 2025 Workplace Index provides data-driven insights into how businesses are looking to optimize workspaces, leverage AI, and streamline facility operations.
This year, we’ve explored how intelligent worktech can unlock a value chain for organizations looking to be:
- More connected
- More informed
- More intelligent
We’ve achieved this by commissioning independent research that surveyed 200 operational leaders of enterprise-size businesses worldwide about their employee experience, buildings and facilities, and asset management. We also pulled our own proprietary data from 25 million users worldwide.
Get the full report to access 20+ exclusive charts and thousands of data points to learn how your organization can become more connected, more informed, and more intelligent.
KEY FINDINGS
Unlocking unrivaled value
through integrated tech
The 2025 Workplace Index looks at how, with the right technology in place, organizations can unlock value. The three key opportunities for organizations to do this are through leveling out the working week, optimizing real estate portfolio, and increasing asset lifecycle.
The worktech overload dilemma
50% of businesses are using on average 17 standalone worktech solutions, impacting their ability to drive value in their organizations.
Breaking down data silos
The biggest barrier to analyzing data is “multiple data dashboards,” with 37% of organizations using 11 or more FTEs to collate, analyze, and report on their data.
Getting AI up and running
Over 50% of organizations struggle with AI deployment due to skill gaps and integration challenges.
Pressure on office resources
34% of businesses plan to increase in-office days, making space optimization more critical than ever.
WORKTECH OVERLOAD
Connected worktech solutions
Organizations are relying on more workplace technology than ever, yet many are struggling with disconnected systems and data silos that slow down decision-making. The 2025 Workplace Index reveals that 50% of businesses are using on average 17 standalone worktech solutions, with some requiring entire teams just to manage the data.
AI AND FM
AI and the future of facilities management
AI is already transforming building management, but adoption is uneven. Many businesses use AI-powered
chatbots and analytics tools, but few leverage AI for predictive maintenance, space planning, and automation at scale.
Our own data shows that visitors per location have doubled per location in the last three years, putting pressure
on facilities and building resources. For leaders in these spaces, visitor management is one key area to implement AI.
